DBS IT & Application Support Journey (ITAS)

Designer: DBS Bank

Category: Experience Design

Project country: Singapore

IT & Application Support Journey – ITAS, DBS’s solution towards employees’ IT issues. ITAS eliminates toil, reduces duplicate tickets, and boosts efficiency through using a chatbot as a single touchpoint to diagnose issues, raise tickets and provide updates. By empowering employees to troubleshoot problems independently, ITAS saves time, resources, and energy.

DBS IT & Application Support Journey (ITAS)DBS IT & Application Support Journey (ITAS)DBS IT & Application Support Journey (ITAS)DBS IT & Application Support Journey (ITAS)DBS IT & Application Support Journey (ITAS)