Breathing new life into timehonoured tradition
Designer: Alnico Consulting Pte Ltd
Client: Chien Chi Tow
Category: Experience Design
Project country: Singapore
Project website: https://chienchitow.com
With evolving times and customer needs, Chien Chi Tow has transformed itself into a modernised customer-centric Traditional Chinese Medicine provider. With an omnichannel customer experience, updated service manuals, and automation of repetitive tasks to improve efficiency amongst other transformations, new life has been breathed into this time-honoured tradition.